Refund policy

We want you to love your Zantarah order. Because skincare and body care products are personal care items, our return rules are below.

Unopened products

You may request a return within 30 days of delivery if the product is unopened, unused and in its original packaging. Email us at sales@zantarah.com with your order number before sending anything back. Returns sent without first contacting us will not be accepted. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Opened or used products

For hygiene and safety reasons, we cannot accept returns on opened or used products.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email sales@zantarah.com within 7 days of delivery with your order number and a photo. We will replace the item or refund you.

Non-returnable items

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to get a different item is to return the original (if eligible) and place a new order.

Refunds

Once we receive and inspect an approved return, we will email you. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.

Questions?

Email sales@zantarah.com. We reply within 24 hours, Monday to Friday.